Junior Service Support Engineer
Location: North America (Global Team)
Travel: 50%+ Field Travel Required
About EKU
EKU Service is a global Product Center supporting the full lifecycle of EKU systems—from product validation and manufacturing support to commissioning, after‑sales service, and continuous product improvement. Our service team works closely with engineering and commercial groups to ensure high product quality, reliability, and customer satisfaction.
Position Overview
We are looking for a Junior Service Support Engineer to join our engineering pipeline. This role is ideal for early‑career engineers who want hands‑on experience working with real‑world energy and industrial systems. The position includes significant field work, supporting commissioning, troubleshooting, and system validation at customer sites while collaborating with engineering teams to improve product performance.
Key Responsibilities
Field Operations (50%+ Travel)
Perform on-site commissioning, troubleshooting, and maintenance of EKU systems
Inspect and replace hardware components such as sensors, harnesses, and LV/MV equipment
Support controller and HMI checks, configuration, and software updates
Verify connectivity and network integration (edge devices, LTE, gateways)
Represent EKU professionally during customer interactions
Engineering & Product Support
Assist engineering teams with system validation and testing
Prepare service documentation and technical reports
Support issue tracking and technical investigations using internal systems
Collaborate with manufacturing and validation programs
Continuous Improvement
Document field issues and root causes
Provide technical feedback to engineering and product teams
Help identify opportunities for service improvements and product enhancements
Qualifications
Engineering Degree (Electrical, Electronics, Mechatronics, Mechanical, Controls, Petroleum, or related field)
Early‑career engineer or final‑year student
Strong interest in field work and hands‑on troubleshooting
Willingness to travel 50% or more
Strong communication and documentation skills
Ability to work in industrial environments (energy, power, heavy equipment, oil & gas, etc.)
Career Growth
This role is designed as an entry point into EKU’s engineering pipeline with opportunities to grow into Senior Service Engineering roles, Technical Specialist positions, or Product Engineering and System Architecture roles.
Why Join EKU
Fast technical learning curve with real-world systems
Structured career development and mentorship
Work with a global engineering team across North America, Europe, and South America
Competitive compensation and professional growth opportunities